Refund policy

Personalised posters can't be returned for a change of mind
Personalised posters are made to your choice of place, style, photo and text. Because of that, the usual 14-day right to cancel an online order doesn't apply once your order has gone into production (Consumer Contracts Regulations 2013, regulation 28). Please check your preview, spelling and details carefully before you order.

Ready-made posters: you can change your mind
If you bought a ready-made poster (one you didn't personalise), you can cancel for any reason within 14 days of the day it's delivered. Here's how:

  • Tell us by emailing hello@weekenderbrands.com with your order number.
  • Send it back within 14 days of telling us, to Weekender Brands Ltd, 28 Manor Park Close, Reading, Berkshire RG30 4PS. Please pack it carefully. You pay for the return postage unless the item is faulty.
  • Your refund covers the price you paid and the cost of standard delivery. It's paid within 14 days of us receiving the item back, or of you showing us proof you've sent it, whichever is sooner.
  • If it's been damaged by handling beyond what's needed to inspect it, we may reduce the refund to reflect that.

Changing or cancelling your order
Orders go to print quickly. If you need to change or cancel, email hello@weekenderbrands.com as soon as possible with your order number. If printing hasn't started, we'll cancel it and refund you in full. Once printing has started, we can't stop it.

If something's wrong with your order
If your print arrives damaged or faulty, or isn't what you ordered, we'll put it right. Please email hello@weekenderbrands.com within 14 days of delivery if you can, with:

  • your order number;
  • photos showing the problem;
  • a photo of the outer packaging and the delivery label.

We'll then reprint and send it again for free, or give you a full refund including any delivery charge. It's your choice, and you don't need to send the damaged item back.

We cover things like:

  • damage in transit, such as creases, a broken frame or glazing, or a damaged canvas;
  • printing faults;
  • the wrong size, material or frame;
  • text or artwork that doesn't match the preview you approved.

Colours
Every screen shows colour a little differently, so a small difference between your screen and the printed poster is normal. If the colours are clearly wrong, or don't match the colourway you chose, we'll remake it.

Mistakes in the details you entered
We print exactly what you approve. If a spelling mistake or wrong detail was in your order, we can reprint it with the correction at a reduced price.

Refunds
When we agree a refund, we'll pay it within 14 days, back to the payment method you used.

Your legal rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If a print is faulty or not as described, you're protected even if you contact us after 14 days.

Contact
MyStreetPrints is a trading name of Weekender Brands Ltd, 28 Manor Park Close, Reading, Berkshire RG30 4PS, United Kingdom.
Email hello@weekenderbrands.com · Phone 0118 203 0818 (Monday to Friday, 9am–5pm)